Refund Policy

Refund Policy – Loude LipGloss

At Loude LipGloss, customer satisfaction is very important to us. If you are not completely satisfied with your purchase, please review our refund policy below.

Returns

Due to the hygienic nature of our products, we do not accept returns on opened or used items.

We will only accept returns or exchanges if:

  • The product is damaged, defective, or incorrect upon delivery

  • You contact us within 7 days of receiving your order

To request a return or replacement, email us at loudeglossy@gmail.com with:

  • Your order number

  • A clear photo of the item and packaging

  • A description of the issue

We reserve the right to deny refund or replacement requests that do not meet these conditions.

💳 Refunds

Once your return request is approved (if applicable), we will:

  • Process your refund to the original payment method

  • Notify you via email

  • Refunds may take 5–10 business days to appear in your account depending on your bank or payment provider

Shipping fees are non-refundable unless the error was on our part (e.g., wrong or damaged item).

 Non-Refundable Items

  • Opened or used lip glosses

  • Items purchased during clearance or final sale

  • Gift cards and promotional items

 Lost or Damaged Packages

If your order arrives damaged or is lost in transit, please contact us immediately. We will work with the shipping carrier to resolve the issue. In some cases, we may offer a replacement or store credit.

 Contact Us

If you have any questions or concerns about this policy, please contact our support team:

📧 Email: loudeglossy@gmail.com